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Create Devoted Customers by Dennis L Rosen
Create Devoted Customers by Dennis L Rosen
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Create Devoted Customers

Winfluence Secrets for Immediate Customer Service Improvement
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Description

The author explains how to bring customers back to the business and improve the bottom line. Emphasis is placed on finding highly valued, low-cost-to-implement actions that create an emotional tie with customers and give a competitive advantage in customer service. Topics covered include the importance of going beyond the basics of performance, customer perceptions, managing customer expectations, motivating employees and complaint handling.
Release date NZ
April 1st, 2009
Audience
  • General (US: Trade)
Imprint
Andelon Publishing
Pages
199
Publisher
Andelon Publishing
Dimensions
140x216x11
ISBN-13
9780981880808
Product ID
5827860

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