In life, love and work, there are times when conflict is inevitable. Yet, for most of us, our negative attitudes toward conflict are deep-seated and long-standing. We may do anything we can to avoid it; we may fear it; at the very least, we have come to expect an unpleasant experience every time we have a conflict - whether that conflict is with a loved one, a friend, a co-worker or a perfect stranger. Sadly, our negative and fearful responses to conflict can be self-fulfilling - because we are expecting the worst, that's often what we experience. In this new edition of their best-selling guide to managing conflict, authors Gayle and Nabil Oudeh share the positive potential of conflict - potential that derives from making appropriate choices in how we respond to conflict. They reveal five distinct conflict management styles - the Woodpecker, the Parakeet, the Ostrich, the Owl and the Hummingbird - and explain the unique strengths and challenges of each. Rich with candour and humour, "Conflict is for the Birds!" offers a hands-on, solutions-oriented approach to turning conflict into an opportunity for problem-solving and growth.