This edition has been updated to bring it in line with 1999 examination syllabuses and with current business practice. The text covers all GCSE criteria, as well as supporting other introductory business and commerce texts. The book features: practice investigations and activities, including extended writing answer assignments; chapters on recruitment, marketing, industrial relations and motivation of employees; data-response questions throughout, which provide practice at handling real data; differentiated activities to support students of all abilities; and new and updated diagrams.