What differentiates business people from business professionals? Many individuals invest in their careers yet have no clue how to set themselves apart from their competition. BUSINESS ETIQUETTE reveals both the unwritten and unspoken rules of success. It gives new employees and seasoned professionals alike those rather effortless strategies for climbing that slippery ladder of success. You'll learn appropriate ways for: * Introducing two people whose names you've forgotten * Determining when to send an e-mail vs. a 'snail mail' follow-up * Managing colleagues who drop into your office on a moment's notice * Being put on the spot in a meeting * Playing the corporate hierarchy game with your boss and other senior personnel * Dealing with international hosts, colleagues and customers.