Pamela S. Shockley-Zalabak, Ph.D., is chancellor and professor of communication at the University of Colorado at Colorado Springs.The author of six books and numerous articles on organizational communication, her research interests include organizational trust and cultures as they relate to overall organizational effectiveness. Sherwyn P. Morreale, Ph.D., is a faculty member in the Department of Communication at the University of Colorado at Colorado Springs and director of graduate studies in communication. She has served as the associate director for the National Communication Association. Michael Z. Hackman, Ph.D., is professor in the Department of Communication and director of the honors program at the University of Colorado at Colorado Springs. He also serves as an adjunct at the Center for Creative Leadership and is an experienced consultant.