Andrew Stork is a lecturer in marketing, Senior Fellow of the Higher Education Academy and co-author of the highly regarded book Becoming an Outstanding Personal Tutor: Supporting Learners through Personal Tutoring and Coaching. As well as presenting at national and international conferences he has published research in personal tutoring and coaching. He has held the roles of cross-institutional quality lead for personal tutoring and student experience, course leader of the postgraduate certificate in education course, and a variety of curriculum leadership, quality and staff development positions. He is a chartered marketer and, prior to working in education, worked in marketing management and consultancy roles. Ben Walker has co-responsibility for the personal tutoring and coaching of learners at The Sheffield College and is an English lecturer and teacher trainer. Prior to this he was a full time English lecturer for several years and then head of department for English. Through teaching on the PGCE and certificate of education courses and being an observer, he has experience training, mentoring and supporting teachers and personal tutors.  He has undertaken recently published research into how coaching conversations help students learn through the Education and Training Foundation and working with The University of Sunderland’s Centre for Excellence in Teacher Training, Susan Wallace is Emeritus Professor of Education at Nottingham Trent University where, for many years, part of her role was to support learning on the initial training courses for teachers in the FE sector.  She has researched and published extensively on education, training and management of behaviour, and is a popular keynote speaker at conferences. Her particular interests are in mentoring and the motivation and behaviour of students.