Wonderful service. Thanks so much, especially with the mixup. You handled it so well. Will definitely use you again. Many thanks, Lorraine McDonald, mind you the young woman IÂ dealt with on the front desk appeared not to know how to react when IÂ told her IÂ was hearing impaired, she certainly didn't speak any louder or clearer, however, your service was fabulous and all worked out well, in the end, thanks, Lorraine