Portable Wet & Dry Carpet and Upholstery Spot Cleaner - 1200W Suction, 1.6L Water Tank
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Sold and delivered by NEXT BUY PTY LTD (ABN 53 695 189 470).
To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.
We are an experienced a business offering a broad range of quality products across home, kitchen, lifestyle, tools, outdoor, and everyday essentials. Our business is focused on providing reliable products, competitive pricing, fast fulfilment, and responsive customer support.
Our team has practical experience managing ecommerce operations, including listings, order fulfilment, customer service, and issue resolution. We understand the importance of operational consistency, accurate product information, and maintaining strong seller performance standards on online marketplaces.
We are building a long-term presence in Australia and are committed to delivering a dependable customer experience through professional service, efficient order handling, and quality after-sales support.
At NextBuy Private Limited, we want you to shop with confidence. If there is an issue with your order, we are here to help and will work to provide a fair resolution as quickly as possible.
We accept change of mind returns for eligible items where:
For approved change of mind returns, the customer is responsible for return shipping costs and return transit risk. We recommend using a tracked shipping service, and for higher value items, an insured delivery service.
If a change of mind return does not meet the above conditions, the item may be returned to the customer at the customer’s cost. Where appropriate, we may also work with the customer to agree on another reasonable resolution.
If a customer requests a return after the 14-day period, or wishes to return an opened, used, or damaged item for change of mind, we may assess the request under our standard returns policy and at our discretion where permitted by law.
The following categories are generally excluded from change of mind returns unless accepted at our discretion:
These exclusions do not affect any rights the customer may have under Australian Consumer Law.
If an item arrives faulty, damaged, incorrect, or not as described, please contact us as soon as possible so we can assess the issue and provide an appropriate remedy in accordance with Australian Consumer Law.
Depending on the circumstances, the remedy may include:
To request a return, please contact us with your order number, reason for return, and photos where relevant.
If the return is approved, we will provide instructions on how and where to return the item. Items sent back without first contacting us may not be accepted.
Once a returned item is received and inspected, we will notify the customer of the outcome. If a refund is approved, it will be processed to the original payment method. Bank and payment provider processing times may vary.
Shipping Policy
Welcome to NextBuy Private Limited. We are committed to providing a smooth and reliable delivery experience for customers across Australia and New Zealand.
Processing Times
Orders are generally processed within 1 to 2 business days after payment confirmation.
Orders placed before 3:00 PM AEST, Monday to Friday, are usually processed the same business day where possible. Orders placed after the cut-off time, on weekends, or public holidays will be processed on the next business day.
Delivery Timeframes
Estimated standard delivery time is generally 2 to 8 business days after dispatch, depending on the destination and courier network.
Delivery to remote or regional areas may take longer. Delivery estimates are a guide only and are not guaranteed.
Shipping Costs
We offer free standard shipping on all orders across Australia and New Zealand unless otherwise stated on the product page.
Tracking
Tracking details are usually provided within 24 hours of dispatch so customers can monitor delivery progress.
Delivery Issues
If an order is delayed, lost, arrives damaged, or arrives with missing or incorrect items, customers should contact us as soon as possible
so we can investigate and assist.
Address Accuracy
Customers are responsible for ensuring shipping details are correct at checkout. If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply for redelivery where permitted by law.
Order Cancellations
Orders may be cancelled before dispatch for a full refund. If an order has already been dispatched, our Refunds, Returns & Change of Mind Policy will apply.
Nothing in this Shipping Policy excludes or limits any rights under Australian Consumer Law.
At NextBuy Private Limited, we are committed to providing quality products and fair after-sales support.
Australian Consumer Law
All products sold in Australia come with guarantees that cannot be excluded under Australian Consumer Law. This includes that products must be of acceptable quality, match their description, and be fit for their intended purpose.
Customers are entitled to a repair, replacement, or refund depending on the nature of the issue and whether the problem is major or minor.
Voluntary Warranty
In addition to rights under Australian Consumer Law, some products may also be covered by a manufacturer’s warranty or another voluntary warranty. Where applicable, any additional warranty information may be stated on the product page, product packaging, or included documentation.
Any voluntary warranty is provided in addition to, and does not replace, limit, or exclude, rights under Australian Consumer Law.
Warranty Claims
If a product is faulty, develops a defect, or does not perform as reasonably expected, customers should contact us with:
We will review the claim and provide an appropriate remedy in line with Australian Consumer Law and applicable warranty obligations.
Available Remedies
Depending on the circumstances, remedies may include:
Exclusions
This policy does not cover issues caused by:
These exclusions do not apply where the customer is otherwise entitled to a remedy under Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
