User-centered Information Design for Improved Software Usability

This text helps the reader generate clear, effective documentation that is tailored to the information requirements of the end-user. Written for technical writers and their managers, quality assurance experts, and software engineers, the book describes a user-centered information design method (UCID) that should help ensure documentation conveys significant information for the user. The UCID shows how to: integrate the four major information components of a software system – user interface labels, messages, online and printed documentation; make sure these elements work together to improve usability; deploy iterative design and prototyping procedures that minimize flaws and save time and money; and guide technical writers effectively.

Author Biography

Pradeep Henry has more than 10 years professional experience in technical communication and usability engineering. He has written and edited for IBM’s programming labs worldwide, and has designed and taught corporate courses in technical communication and user interface design. He received a B.S. in Physics and an M.A. in English, both from the University of Madras.