Thirty Seven Ideas For Business Operation Improvement*

For the past 25 years, Ron Parker has lectured, written and consulted in the field of Business Operations Improvement. The articles in this book are a brief digest and sample of the most valuable lessons learned on such topics as: Metrics – Technology Integration – Accountability and Motivation – Roles & Responsibilities – Operations Methods, Procedures & Work Flow – Customer Service & Call Center Operations – Sustainable Customer Service and Support – Reduction of Scrap, Re-Work and Returned Product – Quality Data Analysis & Reporting – Decision Support and Back Office Processes – Scheduling & Work Force Management – Operations Process Knowledge Management – and more.

Author Biography

Ron Parker is a Business Operations Turnaround and Improvement consultant.