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Eckes, who implemented Six Sigma at GE Capital, describes how Six Sigma is helping companies to reduce errors and accelerate production and increase profits and shareholder value. This book is a guide to applying this breakthrough method to a broad array of business processes – from finance and supply chain management to customer service and product development.each function within an organization can utilise Six Sigma. He also provides specific ideas and techniques for using the approach in all aspects of the business.
Author Biography
GEORGE ECKES is founder of EAI, a Colorado-based consulting group specializing in results-driven continuous improvement, Six Sigma training and implementation, organization development, and managing change. His recent Six Sigma clients include Volvo Trucks North America, Lithonia Lighting, and General Electric. In 1996, Eckes and Associates, Inc. was chosen as a primary consulting organization for General Electric in their Six Sigma Quality initiative.
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