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In 2-3 days, using this audit, you can review your whole customer support/after sales programme. Measure “how good” your customer support is – then look deeper and see how well you use it to differentiate your business and to win competitive advantage. Complete the audit and get answers to questions like these about your customer support programme: -How well does it cater for different market segments? -Is it cost effective? -Do you use the best mix of in-house and external resources? -How well do you set goals, control costs and ensure flexibility? -How well do support teams work? -How effectively do you manage the information available about a) your customers and b) your own business? Overall, the audit results are designed to help you map out the “ideal” customer support program for your business. The audit’s seven steps are: Step 1: Define the Strategic Role of Customer Support Step 2: Assess the Support Marketing Mix Step3: Evaluate Pricing and Marketing Communications Step 4: Review Access to Customer Support Step 5: Determining Support Process Capability Step 6: Assess Performance Management Step 7: Developing the Business through Customer Support
We are committed to protecting your rights under the Consumer Guarantees Act and working with our suppliers to assist with warranty claims. Products sold by Mighty Ape will be covered by a Manufacturer's Warranty for at least a one-year period from the date of purchase.
Your warranty will cover any manufacturing defects which, if existing, will present themselves within this warranty period.
Your warranty will not cover normal wear and tear, faults caused by misuse, and accidents which cause damage or theft caused after delivery. Using the product in a way it is not designed for will void your warranty.
Please refer to our Help Centre for more information.
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