Ten Steps Toward Greater Operational Efficiency in Higher Education

Featuring a diverse cohort of seasoned leaders in higher education, this book outlines a flexible, ten-step framework for achieving operational efficiency and building a robust internal infrastructure across any functional area within an institution.

The framework identifies ten essential components for creating an effective, student-centered, and equitable functional area: navigating change and context, data, budgeting, strategic planning, day-to-day operations, university policy and procedure, organizational staffing, training and development, communication and collaboration, and strategic enrollment management. Each chapter examines one of these components while providing practical steps for implementation and equipping leaders with the knowledge and tools they need to foster positive change within their roles.

Whether an emerging leader or a senior professional, this text is designed to support all higher education directors, deans, provosts, and division leaders in their administrative goals.

Author Biography

Carlos Gooden is Executive Director at the Marilyn Davies College of Business at the University of Houston-Downtown, USA.

Mike Hoffshire is Assistant Dean for Admissions and Student Affairs at the Herbert Wertheim School of Optometry and Vision Science School at the University of California, Berkeley, USA.