Quality Management Perspective & Approach

Despite the strong desire to improve, numerous organisations have difficulty realising the full benefits of effective Quality Management and, although practically all prominent organisations in China sport GB/T 19001 (ISO 9001) certification, present implementations generally indicate a non-realization of the full benefits of Quality Management. There is a lot that must be understood and learnt – modern quality management and values supportive of a quality culture need to be understood, practices require to be adapted to suit the business, and tools and techniques need to be learnt.

Quality Management Perspective & Approach: Managing and improving quality in China, and elsewhere in the world:

Provides an insight into matters affecting Quality Management within Chinese industrial manufacturing organisations
Outlines supportive values of a quality management culture
Includes observations and narratives of experiences that illustrate various approaches that have been employed to overcome quality deficiencies, improve product quality and enhance quality management
Explains successfully established “best practices” of an evolved and improved Quality Management
Identifies aspects that make Quality Management an integrated part of an organisation’s overall management system
Describes easy-to-apply quality tools and practical techniques, and gives examples of their application

Author Biography

The author, Christopher Lourens draws on many years of hands-on experience leading quality management and process improvement initiatives in organisations involved in engineering, manufacturing and installation operations in more than a dozen countries. The depth and breadth of his background enables him to present Quality Management in a manner that is meaningful and practically useful to a wide audience.