The authors contend that current knowledge management efforts in organizations need to be re-focused so that they can be better poised for success. Topics discussed include: missing capabilities of knowledge management, knowledge management in strategic alliances, customer knowledge management, knowledge markets, and knowledge management systems, among others. The authors take a pragmatic approach to knowledge management and present the material in a jargon free and accessible way.

Author Biography

KEVIN C. DESOUZA is President of the Engaged Enterprise, and the Director of the Institute for Engaged Business Research, the think-tank of the Engaged Enterprise. He has authored Managing Knowledge with Artificial Intelligence, co-authored (with T. Hensgen) Managing Information in Complex Organizations and edited New Frontiers in Knowledge Management. In addition, he has published over seventy articles in prestigious academic and practitioner management journals. Mr Desouza has been an invited speaker on topics of knowledge management and strategic deployment of information technologies for industry associations and business and government organizations.

YUKIKA AWAZU is Senior Vice President of the Engaged Enterprise and a research fellow at the Institute for Engaged Business Research, the think-tank of the Engaged Enterprise. She has authored over twenty articles in prestigious academic and practitioner management journals such as Journal of Knowledge Management, HR Magazine, International Journal of Information Management, Business Strategy Review, Business Horizons, KM Review, and Journal of the American Society of Information Science and Technology.

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