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Computer telephony spans a vast range of equipment, technology and services, encompassing the convergence of voice and data networks, and exceeding the boundaries of any one technical discipline. This volume provides a handy reference for topics that go beyond the reader’s specific expertise. It explains what the technology is, how it works and how it fits into the picture of computer telephony.
Author Biography
Richard Grigonis is senior technical editor of Computer Telephony magazine. The winner of several programming awards, Richard has also designed and implemented complete LAN and business systems. He has also advised foreign governments on computer telephony and call center technology.
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