This book offers practical, actionable guidance for effectively managing IT suppliers. The opening chapters establish a strong foundation by delving into the essentials of vendor selection and the core principles of successful negotiation. Building on this groundwork, later sections tackle advanced topics, including crafting detailed SLAs, monitoring supplier performance, and mitigating risks. Each chapter is structured to equip readers with the tools and insights needed to seamlessly integrate these concepts into their daily operations. Packed with strategies and best practices, the book empowers readers to navigate the complexities of IT supplier management with skill and confidence.

Features:

Addresses critical element of supplier relationship management to assist supply chain professional to improve the supplier interaction
Includes basic considerations for laws and standards that need to be referenced when drafting contracts with IT suppliers
Discusses data laws for the African continent as a whole
Covers building strategic partnerships including traditional western partnerships, building partnerships on the African continent, middle east and Asia
Explores guidelines on why and how to implement different aspects of supplier management

This book is aimed at professionals in supplier relationship management, and graduate students in IT and management.

Author Biography

Desiree Gema started her career in the Information Technology industry–first within the web development space, then as a project manager. She subsequently spent seven years as a Supplier Relationship Manager for Information Technology suppliers at an International Bank. It was during this time that she gained an appreciation for the coordination that took place between Supplier Managers, Corporate Lawyers, IT managers, Financial Administrators, Risk Managers, and Sourcing Personnel during the negotiating and contract drafting process. She also gained insight into the positive impacts of these parties coordinating toward well-managed supplier relationships.

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