Learn essential skills needed to communicate effectively and gain understanding. Discover causes of communication failure, and learn who, what, when, where, and how connected to relationship breakdown. Discover how to develop, and maintain relationships. Examples in the form of scenarios depict day-to-day occurrences in face-to-face interaction including illustrations defining the communication process. Determine meaning in utterances, and body language. Generate and increase self-awareness guided by self-evaluation, and coming to terms with truth about oneself to culminate in self-improvement. Grasp understanding and usage of Feedback. What can be done when someone's behavior is displeasing /and or unacceptable to you. WORDS will reveal to the reader how all that can be done.