Full of step-by-step interventions and procedures for dealing with potentially violent workplace situations, this hands-on guide offers reliable solutions for many anxious employers and managers. It explains how to conduct psychological assessment tests of employees, recognise warning signs, and communicate with troubled workers. Organisational factors that may trigger violence are pointed out, solutions are given on how to eliminate them, and crisis procedures and security features are discussed. Employers learn how to be safe and compliant with the law and when and where to seek legal and medical intervention.
S Anthony Baron PhD PsyD