Business & Economics Books:

What's the Secret?

To Providing a World-Class Customer Experience

Format

Hardback

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What's the Secret? by John R. DiJulius
$69.00

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Description

What's the Secrets? gives you an inside look at the world-class customer service strategies at today's some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.

Author Biography

John R. DiJulius III is considered the authority on customer service andPresident of The DiJulius Group, a consulting firm that helps companies differentiate themselves through superior customer service. He is also the owner of the John Robert's Spa, a chain of high-end salons and spas repeatedly selected among the top twenty in America. For more information, visit www.thedijuliusgroup.com.
Release date NZ
April 15th, 2008
Country of Publication
United States
Imprint
John Wiley & Sons Inc
Pages
336
Dimensions
158x235x31
ISBN-13
9780470196120
Product ID
2569487

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