Exactly matched to the 2007 BTEC National Travel and Tourism specifications, this full colour second edition of our popular textbook provides comprehensive coverage of all the core units for the qualification, plus specialist units to complete the Award and Certificate. Further units contribute to the completion of the BTEC National Diploma. Written in a lively and engaging style, the book includes up-to-date statistics, case studies, assignments and activities for the following units: Investigating Travel and Tourism; The Business of Travel and Tourism; The UK as a Destination; Customer Service in Travel and Tourism; Marketing Travel and Tourism Products and Services; Preparing for Employment in the Travel and Tourism Industry; The European Travel Market; Long-haul Travel Destinations; Retail and Business Travel Operations; Sustainable Tourism Development; Work Experience in the Travel and Tourism Industry; and, Residential Study Visit. But there's more! This book comes with free access to tandtONLine, the unique web resource to keep you one step ahead in travel and tourism - there's really nothing quite like it!
Developed specifically for lecturers, teachers and students, tandtONLine gives you a host of features that are regularly updated by academic staff and industry specialists, including - updated news on the travel and tourism industry, key tourism statistics, links to useful websites and extra staff teaching resources, including blank maps, assignments and a glossary of common terms.