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Total Quality Management in Human Service Organizations by Lawrence L. Martin
Total Quality Management in Human Service Organizations by Lawrence L. Martin
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Total Quality Management in Human Service Organizations

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Description

Total Quality Management (TQM) is shaping the management of the 1990s. This book is the first to present TQM concepts with social service administrators in mind. With examples drawn from public administration, gerontology, public health and non-profit-making organizations, the book provides sound background information on TQM for practitioners.

Author Biography:

Lawrence L. Martin is Professor of Public Affairs, Social Work and Public Administration at the University of Central Florida in Orlando. He was previously on the faculty of the Columbia University School of Social Work in New York City where he directed the program in social work administration. He is the author of 20 books and major monographs and over 100 articles and book chapters.
Release date NZ
October 20th, 1993
Audience
  • Professional & Vocational
Pages
112
Dimensions
140x216x7
ISBN-13
9780803949508
Product ID
2453382

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