The means to express conflict is through communication (verbal and nonverbal messages); likewise, the means to manage and address conflict is through communication. The SAGE Handbook of Conflict Communication emphasizes constructive conflict management from a communication perspective which places primacy in the message as the focus of conflict research and practice. Divided into four sections, plus a general introduction and conclusion, the Handbook focuses on contexts in which conflict occurs: interpersonal, organizational, community, and intercultural//international. Editors John Oetzel and Stella Ting-Toomey as well as expert researchers in the field have assembled in one resource the knowledge base of the field of conflict communication; identified the best theories, ideas, and practices of conflict communication; and provided the opportunity for scholars and practitioners to link theoretical frameworks and application tools.

Table of Contents

Introduction 1. Definitions and Approaches to Conflict and Communication - Linda L. Putnam 2. Quantitative Methods for Conflict Communication Research, With Special Reference to Culture - Edward L. Fink, Deborah A. Cai, and Qi Wang Part I: Interpersonal Conflict - John G. Oetzel and Stella Ting-Toomey 3. Conflict, Emotion, and Communication - Laura K. Guerrero and Angela G. La Valley 4. Social Cognition Approaches to Understanding Interpersonal Conflict and Communication - Michael E. Roloff and Courtney Waite Miller 5. Conflict in Dating and Marital Relationships - John P. Caughlin and Anita L. Vangelisti 6. Family Conflict Communication - Ascan Koerner and Mary Anne Fitzpatrick 7. Managing Conflict in a Competent Manner: A Mindful Look at Events That Matter - Daniel J. Canary and Sandra G. Lakey 8. Managing Interpersonal Conflict: The Mediation Promise - William A. Donohue Part II: Organizational Conflict - John G. Oetzel and Stella Ting-Toomey 9. Conflict Resolution Education: Issues, Answers, and Directions - Tricia S. Jones 10. Perspectives on Workgroup Conflict and Communication - Marshall Scott Poole and Johny T. Garner 11. Individual and Interactive Processes in Organizational Conflict - Anne Maydan Nicotera and Laura Kathleen Dorsey 12. Work/Life Conflict - Erika L. Kirby, Stacey M. Wieland, and M. Chad McBride 13. Managing Organizational Conflicts - David B. Lipsky and Ronald L. Seeber Part III: Community Conflict Introduction to Community Conflict - John G. Oetzel and Stella Ting-Toomey 14. Moral Conflict - Stephen W. Littlejohn 15. Environmental Conflict Communication - Tarla Rai Peterson and Rebecca Royer Franks 16. The Emerging Field of Crisis/Hostage Negotiation: A Communication-Based Perspective - Randall G. Rogan and Mitchell R. Hammer 17. Managing Racial/Ethnic Conflict for Community Building - Wallace Warfield 18. Critical Approaches to Community Conflict in Developing Countries: A Case Study of India - Krishna Kandath 19. Dialogue, Conflict, and Community - J. Kevin Barge Part IV: Intercultural/International Conflict - John G. Oetzel and Stella Ting-Toomey 20. Historical, Political, and Spiritual Factors of Conflict: Understand Conflict Perspectives and Communication in the Muslim world, China, Colombia, and South Africa - John G. Oetzel, Bibiana Arcos, Phola Mabizela, A. Michael Weinman, and Qin Zhang 21. Interracial and Interethnic Conflict and Communication in the United States - Mark P. Orbe and Melodi A. Everett 22. Media and International Conflict - Eytan Gilboa 23. Building Peace in Divided Societies: The Role of Intergroup Dialogue - Benjamin J. Broome and Ann-Sofi Jakobsson Hatay 24. International/Intercultural Conflict Resolution Training - Susan W. Coleman and Ellen Raider Conclusion: Conflict Communication in Contexts: A Social Ecological Perspective - John G. Oetzel, Stella Ting-Toomey, and Susana Rinderle

Author Biography

John G. Oetzel (PhD, University of Iowa), is a professor in the Department of Management Communication in the Waikato Management School at the University of Waikato in Hamilton, New Zealand. He teaches courses in conflict, intercultural communication, health communication, and research methods. His research program centers on understanding and improving challenging communication among people with different group identities (particularly cultural identities). Dr. Oetzel uses quantitative survey methods and/or mixed-method designs to address three strands: (1) conflict in culturally diverse work groups and organizations, (2) communication in the health care delivery process, and (3) partnerships between community members and academics to address community health. He is co-author (with Stella Ting-Toomey) of Managing Intercultural Communication Effectively (2001, SAGE) and author of Intercultural Communication: A Layered Approach (2009, Pearson). He is also the author of more than 60 articles and book chapters. Stella Ting-Toomey (PhD, University of Washington) is a professor of human communication at California State University, Fullerton (CSUF). She has published numerous books and over more than 100 articles/chapters on the topics of intercultural conflict competence and ethnic identity negotiation process. A recent book title is Understanding Intercultural Communication, Second Edition (with Leeva Chung; Oxford University Press). Her publications have also appeared in the International Journal of Intercultural Relations, Communication Monographs, Human Communication Research, and The International Journal of Conflict Management, among others. Dr. Ting-Toomey's teaching passions include intercultural conflict theory and practice and intercultural communication training. She is the 2008 recipient of the 23-campus wide CSU Wang Family Excellence Award, and the 2007-2008 recipient of the CSU-Fullerton Outstanding Professor Award. She has lectured widely throughout the United States, Asia, and Europe on the theme of mindful intercultural conflict competence.