The Psychology of Customer Care

A Revolutionary Approach

By:

J. Lynch

Format:

Hardback

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Description

This book breaks new ground on customer care. Drawing on the author's international experience and research, it provides new insights into helping customers make the best use of their time when dealing with YOUR organisation. Guidance is given on 'time shaping' for optimum customer satisfaction. Critical time care factors for industries as diverse as banks, airlines, hotels, supermarkets, are defined together with many tips on how to steal a march on competitors by this revolutionary and practical approach to customer care.

Author Biography:

JAMES J. LYNCH

Release date NZ

January 20th, 1992

Author

J. Lynch

Audience

Professional & Vocational

Illustrations

XVI, 274 p.

Pages

274

Dimensions

140x216x22

ISBN-13

9780333557693

Product ID

6911864

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