Read "The Manager's Pocketbook" and learn the POLCA, the five essential management skills. 'P' is for 'planning': the essentials of good planning and objective setting. 'O' is for 'organising': managing time and work, and decision-making. 'L' is for 'leading': teambuilding, leadership, motivation and communication. 'C' is for 'controlling': correcting errors, disciplining and appraising. And 'A' is for 'achieving': the action planning section, so get your pen ready! This enlightening Pocketbook is for team leaders, supervisors and people managers of all levels.

Author Biography

John Townsend, BA MA MCIPD John has built a reputation internationally as a leading trainer of trainers. He is the founder of the highly regarded Master Trainer Institute, a total learning facility located just outside Geneva which draws trainers and facilitators from around the world. He set up the institute after 30 years experience in international consulting and human resource management positions in the UK, France, The United States and Switzerland.