The IT Professional's Business and Communications Guide

A Real-World Approach to CompTIA A+ Soft Skills

By:

Steven Johnson

Format:

Paperback / softback

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Description

Get the communication skills you need for career success with this unique book. Preparing you for exams and beyond, the valuable content delves into the issues that you’ll face in corporate, retail, and remote support environments. The book offers more than fifty scenarios depicting typical workplace situations, possible responses-and appropriate solutions to guide you. With this approach, you’ll gain valuable insight into becoming a team player and learn strategies to communicate more effectively with coworkers and customers.

Author Biography:

Steven Johnson, A+, i-Net+, and CWNP, is the managing editor for PrepLogic, a leading training provider focusing on IT certification preparation. As a consultant, he also concentrates on a variety of IT certifications, including Microsoft and Cisco.

Release date NZ

May 8th, 2007

Author

Steven Johnson

Pages

240

Audience

Professional & Vocational

Illustrations

Photos: 5 B&W, 0 Color; Drawings: 30 B&W, 0 Color; Screen captures: 5 B&W, 0 Color; Tables: 10 B&W, 0 Color

Dimensions

188x234x13

ISBN-13

9780470126356

Product ID

2486886

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