An organized plan for creating a quality foodservice staff based upon the author's vast experience in managing foodservice operations. Guaranteed to draw qualified workers to your door, decrease your turnover, increase your profits and raise the level of guest satisfaction and repeat business. Contains application forms, job descriptions, letters to applicants, tracking sheets, interview guidelines, evaluations and a variety of tests--in both English and Spanish. Summaries of relevant federal laws (and states with exceptions to them) are also included.
Table of Contents
EXECUTIVE INSIGHTS. The Foolproof Foodservice Selection System. The Best Employer in Town. Productive Positions. Recruiting Requisites. SYSTEM SUMMARY. The Advice to Applicants Letter. The Application. The Tracking Sheet. The Screening Interview. The Sanitation Screening Test. The Professional Screening Test. The Lifting Test. The Demonstration Tests. The Interviews. The Professional Test. The Situation Tests. Background Research. Making the Offer. CLOSING COMMENTS. Selection Is Just the Start. Suggested Readings. Appendices.