Business & Economics Books:

The Cost of Quality Audit

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$163.00
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Description

Any organization can run this 13-step Self-Assessment Audit to show objectively the real cost of doing things wrong, late or too often. It will work equally well whether your company uses and applies Total Quality principles and practices or not. The audit includes sample self-assessment forms, survey sheets, cost allocation forms and cost analysis checklists so you can get started right away. Overall it will: - help focus managers and staff on the way your company does business and treats customers. - stimulate interest in quality improvement. - pinpoint the core business processes that offer most room for improvement. - describe Quality problems in monetary terms - useful for future planning and decision-making. - provide an index of your effectiveness in getting tasks/processes done 'right first time'. -dramatically reduce waste, delays, mistakes (and the costs associated with them). -increase customer satisfaction levels and improve customer retention levels. - help to prioritise future improvement projects and clarify future business strategy decisions. - stimulate competitiveness and innovation, and reduce product/service development times. -increase profitability - often in a few months.
Release date NZ
August 18th, 2010
Audience
  • General (US: Trade)
Country of Publication
United Kingdom
Imprint
Cambridge Strategy Publications Ltd
Pages
144
Publisher
Triarchy Press
Dimensions
210x297x8
ISBN-13
9780955970764
Product ID
19798738

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