No one wants to go into a tenuous situation blind and fumbling for words. Rather than shy away from a difficult situation or conversation, The Conflict Resolution Phrase Book, is the ideal resource to help anyone prepare for and prevail in these situations. Some situations are unpredictable, and you can't plan for every conversation-but having the right words on hand empowers you to stand up to conflict rather than run from it. The more you practice confronting and even embracing conflict, the stronger that habit will become and the less likely you will feel like fleeing from a difficult situation. The Conflict Resolution Phrase Book is a great resource that everyone should have at their fingertips to approach any difficult situation with the assurance that the words will come out right!
Barbara Mitchell is an author, speaker and human resources consultant. She is managing partner of The Mitchell Group where she works with a variety of clients to help them successfully hire, develop, engage and retain the best talent available. Cornelia Gamlem is president of The GEMS Group, Ltd., who consults, speaks and writes on human resource and management issues.