Gretchen Hirsch is the author of "Talking Your Way to the Top: Business English that Works," as well as several other books, and she has published extensively in "Woman s Day, Redbook, Health Trends, The Osteopathic Pulse, The Professional Communicator," and "Gifted Child Today." She is a founding member of her own communications consulting business with clients ranging from corporations, educational institutions, and financial services to a variety of nonprofits.