"How to tackle sensitive subjects." Covering both professional and personal situations, this guide examines ways to approach and handle conversations that are often put off or avoided altogether. The most comprehensive book of its kind, it provides all the information you need to approach difficult conversations with confidence, avoid blaming, overcome defensiveness, and make better decisions. The only book on the market covering difficult conversations in both the workplace and one s personal life Can be read cover to cover or used as a quick reference guide Reviewed and approved by the Program Chair of Organizational Communication at Franklin University and former professor of Applied Linguistics at Harvard University
Gretchen Hirsch is the author of "Talking Your Way to the Top: Business English that Works," as well as several other books, and she has published extensively in "Woman s Day, Redbook, Health Trends, The Osteopathic Pulse, The Professional Communicator," and "Gifted Child Today." She is a founding member of her own communications consulting business with clients ranging from corporations, educational institutions, and financial services to a variety of nonprofits.