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Following on from his previous book, The Customer's Victory, Francois Dupuy here outlines how to manage a change process. Using practical examples from new case studies and discussion of current theories of organizational change this book explains how true organizational change can be effected in both private businesses and public organizations. With a strong pedagogical format, case studies and a helpful glossary of terms, this should be a useful guide both for managers having to deal with change implementation and for students and researchers of change management.
FRAN?OIS DUPUY is Chairman and CEP of the consulting firm Mercer - Delta France. He was formerly affiliate professor at INSEAD and professor of management part time at Indiana University Kelley School of Business. He also acts as an independent consultant and has worked for major public and private firms worldwide. He was previously a researcher in the French National Centre for Scientific Research, specialising in organisational analysis.