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The Big Book of Customer Service Training Games by Peggy Carlaw
The Big Book of Customer Service Training Games by Peggy Carlaw
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The Big Book of Customer Service Training Games

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Description

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

Author Biography:

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide
Release date NZ
October 16th, 1998
Audience
  • Professional & Vocational
Country of Publication
United States
Imprint
McGraw-Hill Professional
Pages
224
Publisher
McGraw-Hill Education - Europe
Dimensions
188x234x13
ISBN-13
9780070779747
Product ID
2111323

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