The CD-ROM includes usable programs in: MS Access, MS Excel, MS Project, MS Word formats. In telecom, the right billing system, operating efficiently, is key to profitability. "Telecommunications Billing Systems" - from two of the field's top consultants - is the first and only book to offer comprehensive, practical help to telecom managers facing strategic decisions in this important area.This indispensable resource helps you: define your business' needs; get the most bang for the company's buck; apply practical guidelines for suitable product choices; determine the right technical architectures; implement new systems seamlessly with ready-made plans; save time and duck headaches when migrating; find answers on wired, wireless, and Internet services; develop acceptance criteria and testing procedures; and, modify sample RFPs to fit your needs.Go right to the information you really want with this practical, easy-to-follow guide.
Whether you want to start at ground level and proceed step by step through a complete education in billing systems and their strategic impacts, or jump directly to how-tos for a successful conversion, "Telecommunications Billing Systems" has what you need to make every aspect of selection, implementation, and conversion easier. Top-tier strategizing on telecom billing systems used to be pricey. But with this guide from two of the field's most sought-after consultants, cutting-edge expertise is now affordable.
Table of Contents
SECTION I: WHAT DOES A BILLING SYSTEM DO? Chapter 1: Introduction to What Billing Systems Do Chapter 2: Customer Accounts Chapter 3: Product Descriptions Chapter 4: Business and Operational Management Chapter 5: Processing Usage Chapter 6: Processing One-Time and Recurring Charges Chapter 7: Compiling the Bill Chapter 8: Bill Rendering Chapter 9: Bill Distribution Chapter 10: Account Maintenance Chapter 11: Payments, Collection, and Treatment Chapter 12: Reports, Data Feeds, and Query Databases Chapter 13: Account and System Controls SECTION II: BILLING SYSTEMS AND BUSINESS STRATEGY Chapter 14: What Does Your Business Need? Chapter 15: Defining Products and Services Chapter 16: Consolidating and Analyzing Product Information Chapter 17: Customer Considerations Chapter 18: Regulatory and Tax Considerations Chapter 19: Cash Flow Considerations Chapter 20: Interfacing System and Process Considerations SECTION III: SELECTING A BILLING SYSTEM SOLUTION Chapter 21: Business Requirements and Billing Solution Selection Chapter 22: Customer Level Requirements Chapter 23: Product/Service Level Requirements Chapter 24: Operational and Systems Level Requirements Chapter 25: Data Interfaces to Billing Systems Chapter 26: Billing-Related Standards Chapter 27: Unique Billing Considerations Chapter 28: Managing and Prioritizing Requirements Chapter 29: Types of Products and Vendors Chapter 30: Identifying and Qualifying Vendors Chapter 31: What is an RFI? Chapter 32: Using RFI Responses Chapter 33: Writing a Good RFP Chapter 34: Evaluating Proposals Chapter 35: Negotiating a Billing Solution Contract SECTION IV: IMPLEMENTING A BILLING SYSTEM Chapter 36: Overall Project Plan Chapter 37: Preparation Planning Chapter 38: Planning Your Implementation Chapter 39: Planning Integration Chapter 40: Planning Conversion/Migration from Legacy Billers Chapter 41: Testing APPENDIX A: DATA GATHERING FORMS APPENDIX B: REQUIREMENTS DOCUMENT MODELS APPENDIX C: DOCUMENT MODELS APPENDIX D: RESOURCES GLOSSARY INDEX
Jane Hunter has over 25 years' experience in telecommunications and systems management. For the past 9 years, she has been an independent telecommunications and information services consultant. She has in-depth experience with telecommunications billing and financial systems, operations systems, customer care environments, operations processes and procedures, and field operations in a variety of environments. Ms. Hunter's experience includes implementation and conversion of billing and provisioning systems for interexchange and local phone companies. Maud Thiebaud is a consultant to communications carriers and to suppliers of telecommunications provisioning and management systems. She has extensive experience in the development and implementation of quality processes and metrics for billing services. Her experience includes management of the development of acceptance criteria and acceptance testing for new telecommunications billing systems. Prior to becoming a consultant, Ms. Thiebaud held a wide range of corporate line and staff assignments for Pacific Bell and AT&T in billing methods, billing operations, finance, customer care, and regulatory affairs in both the local exchange and long distance segments of the industry.