Minute taking is an important yet under-rated part of business management meetings, critical at all levels of committee. Participants rely on them for information they may have missed, those who could not attend can see what was decided in their absence, and the action points act as a timely reminder. "Taking Minutes of Meetings" explains the functions of minutes, the different styles, how to take them accurately and how to listen and summarise. Now in its second edition, this practical guide includes a new chapter on the requirements of the freedom of information act. Reliable, accessible advice is given on important topics such as: setting up a meeting; sections of a meeting; the agenda; personal preparation; taking notes; the minutes; and, recording decisions and actions.
Table of Contents
introduction 1 1. background 5 cycle of a meeting 7; the participants 10 2. arranging a meeting 14 who will attend 15; administration 16 3. sections of a meeting 21 4. agenda 29 agenda styles 31 5. personal preparation 42 6. creating the right environment 48 7. attending the meeting 52 8. taking notes 62 the message, not the words 69 9. structuring notes 74 10. writing up the minutes 83 11. the minutes 87 styles of minutes 104; common questions about minutes 108; useful words for minutes 110 12. recording decisions and actions 112 13. layout and numbering 120 layout 120; numbering 124; look at the picture 126 14. impact of the freedom of information act on 127 minutes exempt information 128; impact on meeting papers 128; referencing meeting papers 129; writing minutes 130 15. business english for minutes 136 sentences 136; paragraphs 137; plain english 137; problem punctuation 138 16. building confidence 142
joanna gutmann is a freelance training consultant. she has a background in secretarial work, and extensive experience in the design and development of courses for secretaries. she is a member of the chartered institute of personnel development.