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Take Their Breath Away

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Take Their Breath Away

How Imaginative Service Creates Devoted Customers
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Hardback
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Description

Praise for Take Their Breath Away "Are you bored? We're so spoiled that when something is merely good enough, we just walk away. Chip and John explain that the surefire method for growth and customer loyalty is simple: don't be boring." ?Seth Godin, author of Purple Cow and Tribes "Take Their Breath Away shows how legendary customer service delivery can win and keep devoted customers for life. I LUV this fantastic book." ?Colleen Barrett, President Emeritus, Southwest Airlines Company "No one knows more about creating profit through service than Chip and John. If you want to know the best way to do it, read Take Their Breath Away. The examples in this book will certainly start your creative juices flowing and help your organization take your customers' breath away. ?Howard Beharformer, former president, Starbucks Coffee International.

Author Biography

Chip R. Bell is founder and Senior Partner of The Chip Bell Group, a consulting firm that helps organizations create sustainable long-term customer devotion. He has served as a consultant or trainer to such major brands as Ritz-Carlton, the USAA, Hertz, Microsoft, and GE. John R. Patterson is founder and President of Progressive Insights, a Chip Bell Group alliance partner. With more than twenty years of leadership experience, his consultingpractice focuses on helping organizations create and sustain incredible customer experiences.
Release date NZ
April 17th, 2009
Audience
  • Professional & Vocational
Country of Publication
United Kingdom
Imprint
John Wiley & Sons Ltd
Pages
304
Publisher
John Wiley and Sons Ltd
Dimensions
161x231x28
ISBN-13
9780470443507
Product ID
3084990

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