IBM's (R) Practical, Hands-On Guide to Supporting and Administering Lotus Notes and Lotus Domino This is the only book that focuses entirely on the specific technical, desk-side, and infrastructure issues that support professionals and administrators encounter when implementing and running Lotus Notes in production environments. Authored by one of IBM's top Lotus experts, it draws on the firsthand experiences of IBM professionals working in hundreds of client environments. Mark Elliott has created a true "encyclopedia" of proven resolutions to common problems and has streamlined processes for infrastructure support. Elliott systematically addresses support solutions for all recent Lotus Notes and Domino environments. Survival Guide for Lotus Notes and Domino Administrators is organized for rapid access to specific solutions in three key areas: client setup, technical support, and client software management. It brings together best practices for planning deployments, managing upgrades, addressing issues with mail and calendars, configuring settings based on corporate policies, and optimizing the entire support delivery process. Along the way, Elliott illuminates the administrative and support implications of the latest enhancements to Lotus Notes and Lotus Domino, in areas ranging from messaging to plug-in support. Whatever your role in managing, administering, or supporting IBM Lotus technologies, this book will help you respond more quickly, efficiently, and effectively-reducing support costs as you increase customer satisfaction. Coverage includes An overview to key software changes introduced in Release 8.0 Resolutions to dozens of error messages and other obscure issues Using the "Smart Upgrade" toolkit to automate upgrades Implementing policies to manage client settings and reduce administrative overhead Optimizing Lotus Notes performance and avoid user frustration Making the most of technical support tools and plug-ins Finding technical support and patches on the IBM developerWorks website Configuring Lotus Notes and supporting common activities

Author Biography

Mark Elliott, author of Lotus Notes Developer's Toolbox (IBM Press), has worked for IBM since the early 1990s as a software engineer and project manager. Since he began working with Lotus Notes application development in 1996, he has designed, developed, and deployed more than 100 Lotus Notes applications and Domino solutions for both internal and external customers. These solutions have ranged from small, simple databases to large-scale, worldwide, workflow solutions.