Appropriate for all courses on Windows XP support and troubleshooting, and for all courses preparing students for the MCSE Windows XP Professional certification exam (Exam 70-272). This is a fast-paced study guide and refresher for every student seeking to master Windows XP support and troubleshooting, and especially for those preparing for MCDST Exam 70-272. (Exam 70-272 and the companion Exam 70-271 are the two core exams required for the new Microsoft Certified Desktop Support Technician certification program.) The book offers concise, high-efficiency review of every exam topic. Coverage includes: configuring, customizing, and troubleshooting Windows XP, Internet Explorer, Outlook Express, Outlook, and other Office applications; and configuring and troubleshooting hardware and network connectivity. Coverage also includes: configuring and managing application security; and identifying and responding to security incidents. The books extensive collection of study resources include exclusive test-taking strategies, time-saving study tips, two sample exams, a complete glossary, and a special Cram Sheet that includes tips, acronyms, and memory joggers.
An accompanying CD-ROM contains PrepLogic Practice Tests, Preview Edition software, including one complete PrepLogic Practice Test with approximately the same number of questions found on Microsofts actual exam, as well as thorough explanations of every correct and incorrect answer. The engine offers two study modes, Practice Test and Flash Review, full exam customization, and a detailed score report. The book is supported by an active online community at www.examcram2.com, where students can find industry news, study tips, practice exams, discussion boards, and more. Like all books in the Exam Cram 2 series, it has been published under the direction of Series Editor Ed Tittel, the leading authority on IT certification. Based on rigorous technical review by a team of industry experts, it has earned the distinction of CramSession Approved Study Material.
Table of Contents
Introduction. Self-Assessment. 1. Configuring, Customizing, and Troubleshooting the Operating System. 2. Configuring, Customizing, and Troubleshooting Internet Explorer. 3. Configuring, Customizing, and Troubleshooting Outlook Express. 4. Configuring, Customizing, and Troubleshooting Office Applications. 5. Configuring, Customizing, and Managing Outlook. 6. Configuring and Troubleshooting Hardware. 7. Configuring and Troubleshooting Network Connectivity. 8. Configuring and Managing Application Security. 9. Identifying and Responding to Security Incidents. 10. Practice Exam #1. 11. Answer Key for Practice Exam #1. 12. Practice Exam #2. 13. Answer Key for Practice Exam #2. Appendix A: Need to Know More? Appendix B: CD Contents and Installation Instructions. Glossary. Index.
Author Biography
Diana Huggins is currently an independent contractor providing both technical writing and consulting services. Prior to this, she worked as a senior systems consultant. Some of the projects she worked on include a security review of Microsoft's official curriculum, content development for private companies, as well as network infrastructure design and implementation projects. Diana's main focus over the past few years has been on writing certification study guides. To complement her efforts, she also spends a portion of her time consulting for small- to medium-sized companies in a variety of areas and continues to work as an independent technical trainer. Diana currently has her Microsoft Certified Systems Engineer (MCSE) and Microsoft Certified Trainer (MCT) Certification, along with several other certifications from different vendors. Although her focus is on the Information Technology industry, she also holds a bachelor's degree in education. Diana runs her own company, DKB Consulting Services. The main focus of the company is developing certification training courseware, online practice exams, as well as content delivery. Felicia Buckingham is an independent contractor currently deploying Office XP for a provincial-wide electrical company. Prior to this, she spent several years in the technical training industry with a focus on Microsoft Office applications. Felicia holds her Microsoft Certified Professional (MCP) and Microsoft Office Specialist (MOS) Master designations, along with several other certifications from various vendors. She specializes in Microsoft Office training and consulting. Over the past few years, Felicia has contributed to several Microsoft Office study guides and has recently co-authored Microsoft Excel 2003 Programming Inside Out. During the past year, she has also established her own consulting company that specializes in Microsoft Office deployment, training services, and courseware development.
