This textbook on communication is directly relevant to a multiplicity of research areas and professions. This revised edition has been expanded to include further research as well as a new chapter on negotiating. Key examples and summaries have been augmented to help contextualize the theory of skilled interpersonal communication in terms of its practical applications.
Table of Contents
Introduction - the importance of interpersonal skills; interpersonal communication - a skill-based model; nonverbal communication; rewarding and reinforcing; questioning; reflecting; listening; explaining; self-disclosure; set induction and closure; assertiveness; influence and persuasion; negotiating; groups and group interaction.
Owen Hargie and David Dickson are both based at the School of Communication, University of Ulster.