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Service Operations Management by Robert Johnston
Service Operations Management by Robert Johnston
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Description

This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.

Author Biography:

Robert  Johnston is Professor of Operations Management at Warwick Business School.    Graham Clarkis Senior Lecturer in Operations Management at Cranfield School of Management and Director of the Executive MBA Programme.    Michael Shulver is a Senior Teaching Fellow in the Operations Management Group at Warwick Business School where he is the Academic Director of the School’s BSc in Management.
Release date NZ
April 19th, 2012
Audience
  • Undergraduate
Edition
4th edition
Pages
488
Dimensions
194x264x18
ISBN-13
9780273740483
Product ID
18612645

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