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Secrets of Service Level Management by Ami Nahari
Secrets of Service Level Management by Ami Nahari
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Secrets of Service Level Management

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Secrets of Service Level Management

A Process Owners Guide
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Description

An ITIL process guide that describes how to plan for, design, transition, operate and improve service level management. With a practical focus and real-life examples, this book turns the theory of Secrets of Service Level Management (SLM) into practice. This publication illustrates how service level management interacts with the ITIL service lifecycle and includes real-life examples and experiences.
Release date NZ
March 27th, 2013
Audience
  • Professional & Vocational
Country of Publication
United Kingdom
Illustrations
col. ill., col. figs, tables; col. ill., col. figs, tables
Imprint
TSO
Pages
305
Publisher
TSO
Dimensions
214x215x16
ISBN-13
9780113313525
Product ID
21335868

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