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Restaurant Basics

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Restaurant Basics

Why Guests Don't Come Back and What to Do About it

Format

Hardback

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Restaurant Basics: Why Guests Don't Come Back and What to Do About it by Bill Marvin
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Description

An easy-to-read, comprehensive, commonsense look at restaurant service from the guest's point of view. Helps teach the details of good service, develop meaningful middle management training and establish definitive operating guidelines that enhance service. Explores the particular process by which customers form their opinions of restaurant service. Provides a competitive advantage for restaurant operators.

Table of Contents

Momentous Minutiae. Outside Oversights. Annoying Impressions. Table Transgressions. Environmental Apathy. Menu Missteps. Service Stumbles. Attitude Errors. Vacant Verbiage. Culinary Catastrophes. Beverage Blunders. Cleaning Calamities. Restroom Repulsion. Family Fiascos. Disabled Disasters. Teenage Turnoffs. Elderly Irritations. Management Mistakes. Closing Comments. Helpful Homework.
Release date NZ
January 16th, 1992
Author
Country of Publication
United States
Illustrations
illustrations
Imprint
John Wiley & Sons Inc
Pages
240
Dimensions
165x241x23
ISBN-13
9780471551744
Product ID
3075613

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