An easy-to-read, comprehensive, commonsense look at restaurant service from the guest's point of view. Helps teach the details of good service, develop meaningful middle management training and establish definitive operating guidelines that enhance service. Explores the particular process by which customers form their opinions of restaurant service. Provides a competitive advantage for restaurant operators.
Table of Contents
Momentous Minutiae. Outside Oversights. Annoying Impressions. Table Transgressions. Environmental Apathy. Menu Missteps. Service Stumbles. Attitude Errors. Vacant Verbiage. Culinary Catastrophes. Beverage Blunders. Cleaning Calamities. Restroom Repulsion. Family Fiascos. Disabled Disasters. Teenage Turnoffs. Elderly Irritations. Management Mistakes. Closing Comments. Helpful Homework.