Quality Is Personal

A Foundation For Total Quality Management

By:

Harry Roberts

Format:

Paperback / softback

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Description

In this guide to involving employees in the process of Total Quality Management, Harry V. Roberts and Bernard F. Sergesketter make the argument that "personal quality checklists" - by which employees monitor waste reducers and value adding activities in their immediate work environment - can significantly increase individual understanding of the general concepts and implementation of TQM. Drawing on two years of research at AT&T, the authors demonstrate how these systematic self-appraisals lead to improvement in personal job effectiveness, and help employees better serve internal and external customers. Monitoring performance improvement with checklists, they show, is an important contribution in the successful transformation of an organization into a Total Quality Management company.

Release date NZ

January 1st, 1993

Author

Harry Roberts

Audiences

Postgraduate, Research & Scholarly
Professional & Vocational

Country of Publication

United States

Imprint

The Free Press

Pages

176

Publisher

Simon & Schuster

Dimensions

156x235x13

ISBN-13

9780029266250

Product ID

2699643

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