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Public Transport and its Users on Hardback by Hans-Liudger Dienel
Public Transport and its Users on Hardback by Hans-Liudger Dienel
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Public Transport and its Users

The Passenger's Perspective in Planning and Customer Care
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Description

Public transport is essential to the quality of life of its passengers, both as a means to move around but also to achieve a sustainable environment. However, the passenger's position as a customer is weakened by the dominance of monopolies, regulation and political influence in our public transport systems. This book is one of the first to examine strategies for the representation of user interests in public transport from a variety of perspectives. The authors review approaches to integrating the passengers' views in the planning process and to protecting their interests in operations and customer care across a range of European countries, including Austria, Czech Republic, France, Germany, Italy, the Netherlands, Sweden, Switzerland, the UK and EU policies. The book presents the conclusions of this research and examples of good practice. In this respect it will provide useful guidance for policy makers, stakeholder organizations and planners, as well as transport researchers.

Author Biography:

Dr Martin Schiefelbusch is Area Manager for Mobility Research at the nexus Institute for Cooperation Management and Interdisciplinary Research, Germany and Dr Hans-Liudger Dienel is Managing Director at the nexus Institute for Cooperation Management and Interdisciplinary Research, Germany Hans-Liudger Diene, Martin Schiefelbusch ,Uwe Bohme, Nancy Neugebauer, Mihael Pohar, Hartwig Meier, Hans-Peter Faas, Christian Bodensteiner, Jenny Schmithals, Holger Jansen, Trevor Garrod ,Huibert Verdoold, John Cartledge, Anthony D. Smale.
Release date NZ
April 20th, 2009
Audience
  • Professional & Vocational
Contributor
  • Edited by Martin Schiefelbusch
Pages
330
Dimensions
156x234x19
ISBN-13
9780754674474
Product ID
3791574

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