Public Management and Complexity Theory

Name: Public Management and Complexity Theory
SKU: 4151314
Price: 503.00 NZD
Availability: InStock

Richer Decision-Making in Public Services

By:

Format:

Hardback

Series:

Routledge Critical Studies in Public Management

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Description

That public services exhibit unpredictability, novelty and, on occasion, chaos, is an observation with which even a casual observer would agree. Existing theoretical frameworks in public management fail to address these features, relying more heavily on attempts to eliminate unpredictability through increased reliance on measurable performance objectives, improved financial and human resource management techniques, decentralisation of authority and accountability and resolving principal-agent behaviour pathologies. Essentially, these are all attempts to improve the ‘steering’ capacity of public sector managers and policy makers. By adopting a Complex Adaptive Systems (CAS) approach to public services, this book shifts the focus from developing steering techniques to identifying patterns of behaviour of the participants with the ultimate objective of increasing policy-makers’ and practitioners’ understanding of the factors that may enable more effective public service decision-making and provision. The authors apply a CAS framework to a series of case studies in public sector management to generate new insights into the issues, processes and participants in public service domains.

Author Biography:

Mary Lee Rhodes is Lecturer in Service Delivery & Systems at Trinity College Dublin, Ireland. Joanne Murphy is Research Fellow in Governance, Public Policy and Social Research at Queen's University Belfast, UK. Jenny Muir is Lecturer in Spatial & Environmental Planning at Queen's University Belfast, UK. John A. Murray is Professor of Business Studies at Trinity College Dublin, Ireland.

Release date NZ

September 15th, 2010

Author

Audience

Tertiary Education (US: College)

Illustrations

15 Tables, black and white; 15 Line drawings, black and white

Pages

232

Series

Routledge Critical Studies in Public Management

Dimensions

152x229x16

ISBN-13

9780415457538

Product ID

4151314

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