This text is about the organization and delivery of welfare services, a subject that is the focus of hot debate as successive governments seek to "modernize" public services in response to social, economic and political change. Written specifically for a student readership, it provides a critical and contemporary exploration of the organizational models, processes and structures associated with different approaches to welfare, including traditional post war approaches and the new right. Particular emphasis is given to the formulation and implementation of policy under Tony Blair's Labour government.