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Predictive Dialing Fundamentals by Aleksander Szlam
Predictive Dialing Fundamentals by Aleksander Szlam
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Predictive Dialing Fundamentals

An Overview of Predictive Dialing Technologies, Their Applications, and Usage Today
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Description

Who should read this book? This is a must read if you're a newcomer to predictive dialers and responsible for analyzing, recommending and deploying inbound and outbound call center solutions; or, if you're in the midst of implementing a predictive dialer,

Author Biography:

Aleksander Szlam , the founder, chairman and CEO of Melita International Corporation, has been a driving force behind establishing call center standards and solutions based on innovative technologies and human factors. Ken Thatcher is senior vice president, Professional Services, Melita International Corporation. He is a computer industry veteran with more than 40 years experience.
Release date NZ
January 3rd, 1996
Audience
  • Professional & Vocational
Pages
190
Dimensions
152x229x10
ISBN-13
9780936648804
Product ID
13501104

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