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Positively Outrageous Service by T.Scott Gross
Positively Outrageous Service by T.Scott Gross
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Positively Outrageous Service

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Description

A corporate consultant and quality service expert describes the P.O.S. (Positively Outrageous Service) method for dealing with and winning customers, providing helpful guidelines on how to identify what customers really want, energize one's employees, create customer loyalty, and more. Reissue.
Release date NZ
April 30th, 1994
Author
Audience
  • General (US: Trade)
Country of Publication
United States
Imprint
Warner Books
Pages
236
Publisher
Little, Brown & Company
Dimensions
152x229x17
ISBN-13
9780446394680
Product ID
1669468

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