Fred Massarik is a professor emeritus of behavioral science andindustrial relations and former chair of the behavioral andorganizational science faculty in the Anderson School of Managementat the University of California, Los Angeles. He is an originalmember of the National Training Laboratories Institute for AppliedBehavioral Science (NTL) and consults internationally withcorporate clients and universities. Marissa Pei-Carpenter is a business consultant focusing onstrategic planning/ management decision-making, quality andcontinuous improvement, and teamwork. Her clients have includedorganizations such as AT&T, Toyota, Exxon Chemical, AlliedSignal, Rockwell International, Unocal, Orange CountyTransportation Authority, Amgen, and the American HeartAssociation. Editorial Board: David Bradford, W. Warner Burke, Edith W.Seashore, Robert Tannenbaum, Christopher G. Worley, and ShaolinZhang.