"Operations and Supply Management", as the title indicates, provides increased emphasis on supply chain management in the 12e. The 12e continues its market leading up-to-date coverage of service operations as well. The text includes solved examples and problems, enough cases for MBA courses to use without supplementing, and the industry leading technology support suite.
Table of Contents
Section One -- Strategy1. Introduction to the Field 2. Operations and Supply Strategy 2A -- Product Mix Problem/Linear Programming3. Project Management4. Product and Service Design Section Two -- Processes5. Strategic Capacity Management 5A - Learning Curves6. Process Analysis 6A -- Job Design and Work Measurement7. Manufacturing Processes 7A -- Manufacturing Process Design8. Service Processes 8A - Waiting Line Analysis9. Six-Sigma Quality 9A - Process Capability and SPC Section Three -- Supply Chains10. Strategic Sourcing 10A - Facility Location Analysis)11. Logistics 11A -- Supply Chain Network Analysis12. Lean Manufacturing Section Four --Enterprise Resource Planning Systems13. Demand Management14. Sales and Operations Planning15. Inventory Control16. Material Requirements Planning17. Scheduling 17A -- Simulation18. Constraint ManagementSupplementsA. Financial AnalysisB. Operations TechnologyAppendicesA. Answers to Selected ProblemsB. Learning Curve TablesC. Present Value TableD. Negative Exponential Distribution: Values of E. Areas of the Cumulative Standard Normal Distribution
F. Robert Jacobs is currently department chairman at Indiana University. He has a PH.D from Ohio State and is past Vice President of the Decision Sciences Institute, Information Technology Coordinator for Decision Sciences Institute for 1997, as well as Associate Editor on the board of the Journal of Operations Management. Richard B. Chase is Director of the Center for Operations Management Research and Education at USC. He is widely published in both books and academic journals and is considered one of the top service "gurus" in the field. He is on the Editorial Advisory Board of the Journal of Operations Management, an Advisor to Production and Operations Management journal, and a Fellow of the Decision Sciences Institute.