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Operational support and analysis by Stationery, Office
Operational support and analysis by Stationery, Office
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Operational support and analysis

ITIL intermediate capability handbook
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Description

Updated in line with the ITIL 2011 editions and the Operational Support and Analysis (OSA) syllabus, this quick-reference guide will help you as you study for the OSA module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in the workplace. Companion volumes covering the other Intermediate Capability modules are also available.
Release date NZ
November 4th, 2013
Audience
  • Professional & Vocational
Country of Publication
United Kingdom
Edition
2nd ed
Illustrations
col. figs
Imprint
Stationery Office Books
Pages
191
Publisher
TSO
ISBN-13
9780113314294
Product ID
21785442

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